Question about an Order
There are several reasons you may have not have gotten your order yet.
Within the USA, expect 4-10 business days to get your order. Our normal processing time is 2-3 business days, followed by shipping time. First Class Mail (Tarts) ships within a week and Priority Mail (Candles) is 2-3 days. We will update our processing time during our busy times (Holiday Season) which can be up to one week.
All domestic orders should have a USPS tracking number
If it’s been more than 2 weeks, your order has either been lost or delayed. We can refund lost items, but more often than not, the order will show up eventually.
My Order Never Arrived We will replace all products that arrive broken. Please contact us (via email (ljbyman@gmail.com) and include a picture of the product, and a list of what needs to be replaced. We will get you a replacement shipped out ASAP.
When your candle arrives it may have "frosty" white patches or slight discoloration. This is a result of temperature changes during shipping, and is a totally natural characteristic of soy wax. Luckily, it does not effect the burn or smell of your candle. If you are unhappy with the appearance we can exchange it for a new candle. Keep in mind that we cannot guarantee it won't happen again.
If you received a candle you did not order or one is missing from your order we apologize! Please email us and let us know the item you are missing or need exchanged. You may keep any product we may have shipped to you by accident.