Lost, Stolen or Delayed Items
There are several reasons you may have not have gotten your order yet.
Within the USA, expect 4-10 business days to get your order. Our normal processing time is 2-3 business days, followed by shipping time. First Class Mail (Tarts) ships within a week and Priority Mail (Candles) is 2-3 days. We will update our processing time during our busy times (Holiday Season) which can be up to one week.
All domestic orders should have a USPS tracking number
If it’s been more than 2 weeks, your order has either been lost or delayed. We can refund lost items, but more often than not, the order will show up eventually.